1. Information We Collect

We collect information you provide directly to us and information we obtain automatically when you use UpLeveled.AI:

Personal Information

• Email address and name when you create an account
• Profile information you choose to provide
• Payment information processed by our payment providers
• Course progress and learning data
• Messages and interactions during AI roleplay sessions

Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Usage patterns and feature interactions
• Log data including access times and pages viewed
• Cookies and similar tracking technologies

Google User Data (if you sign in with Google)

If you choose to authenticate with Google, we access basic Google profile information for the purpose of authentication and account creation:

• Name
• Email address
• Profile picture (if available)

We do not request or access sensitive Google data (such as Gmail contents or calendar data).

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Provide personalized learning experiences and course recommendations
• Process payments and manage your credit balance
• Improve our AI roleplay technology and course content
• Send important updates about your account and our services
• Analyze usage patterns to enhance platform performance
• Provide customer support and respond to your inquiries
• Ensure platform security and prevent fraud

Limited Use of Google User Data

Google user data obtained through Google Sign-In is used only to provide user-facing features (for example, to authenticate you, create/manage your account, and display your profile). We do not use Google user data for advertising, retargeting, or building advertising profiles, and we do not use it for purposes unrelated to the product’s user-facing features.

3. Third-Party Services

UpLeveled.AI integrates with trusted third-party services to provide our platform:

Supabase (Authentication & Database)

We use Supabase for secure user authentication and data storage. Your account information and learning data are stored on Supabase's secure infrastructure.

Stripe (Payment Processing)

All payment transactions are processed securely through Stripe. We do not store your complete payment card information on our servers.

Vercel (Hosting)

Our platform is hosted on Vercel's infrastructure, which may collect standard web server logs and performance data.

HubSpot (Customer Communication)

We may use HubSpot for customer relationship management and to send important service communications.

4. Cookies and Analytics

We use cookies and similar technologies to:

• Remember your login status and preferences
• Analyze how you use our platform to improve user experience
• Provide personalized content and recommendations
• Measure the effectiveness of our features

You can control cookie settings through your browser, but disabling certain cookies may limit platform functionality. Google user data is not used for advertising or retargeting cookies.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we have about you
• Correction: Update or correct inaccurate information in your account settings
• Deletion: Request deletion of your account and associated data
• Portability: Request your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@upleveled.ai. We will respond to your request within 30 days.

If you signed in with Google, you may also revoke our access at any time via your Google Account permissions page at myaccount.google.com/permissions. When access is revoked, we will delete associated Google user data from our systems in accordance with this Privacy Policy and our Data Retention practices.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure hosting infrastructure with industry-standard protections

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry best practices.

7. Children's Privacy

UpLeveled.AI is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@upleveled.ai, and we will delete such information from our records.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain certain information for legal or regulatory purposes. If you revoke Google access, we delete the associated Google user data in line with these practices.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of UpLeveled.AI after any changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: